Great column about a skill almost everyone needs help with.
A woman I know who was fantastic at putting others at ease in unfamiliar situations would often observe something unique about the person, make a statement about it and then ask a question. I've watched her go up to people alone and say, "I love that necklace. Looks like a family heirloom. Is there a story behind it?" She had a gift drawing people out by encouraging them to talk about themselves on safe topics.
And you're right. Questions that can be answered Yes/No often go nowhere. Thanks for the column.
I had a friend like this too. Watching her work a room was a masterclass in the art of finding the right compliment and question, augmented by superb listening skills. She also knew how to disengage and move on, seamlessly without causing offense. Another great skill to have.
Great column about a skill almost everyone needs help with.
A woman I know who was fantastic at putting others at ease in unfamiliar situations would often observe something unique about the person, make a statement about it and then ask a question. I've watched her go up to people alone and say, "I love that necklace. Looks like a family heirloom. Is there a story behind it?" She had a gift drawing people out by encouraging them to talk about themselves on safe topics.
And you're right. Questions that can be answered Yes/No often go nowhere. Thanks for the column.
I had a friend like this too. Watching her work a room was a masterclass in the art of finding the right compliment and question, augmented by superb listening skills. She also knew how to disengage and move on, seamlessly without causing offense. Another great skill to have.