Great column about a skill almost everyone needs help with.
A woman I know who was fantastic at putting others at ease in unfamiliar situations would often observe something unique about the person, make a statement about it and then ask a question. I've watched her go up to people alone and say, "I love that necklace. Looks like a family heirloom. Is there a story behind it?" She had a gift drawing people out by encouraging them to talk about themselves on safe topics.
And you're right. Questions that can be answered Yes/No often go nowhere. Thanks for the column.
Great column about a skill almost everyone needs help with.
A woman I know who was fantastic at putting others at ease in unfamiliar situations would often observe something unique about the person, make a statement about it and then ask a question. I've watched her go up to people alone and say, "I love that necklace. Looks like a family heirloom. Is there a story behind it?" She had a gift drawing people out by encouraging them to talk about themselves on safe topics.
And you're right. Questions that can be answered Yes/No often go nowhere. Thanks for the column.